1. Introduction#
This Privacy Policy explains how UnpackChat (“we”, “us”, or “our”) collects, uses, and shares your information when you use the Service. It applies to users in the European Economic Area, the United Kingdom, Switzerland, the United States (including California), and elsewhere. By using the Service, you acknowledge the practices described in this Policy.
2. Information We Collect#
We collect the following categories of information: (a) Account information, such as your email address; (b) Conversation content you paste into the Service; (c) Screenshots you upload for analysis; (d) Usage data, such as which features you use and how often; and (e) basic device information needed to operate the app.
3. AI Analysis & Third-Party AI Services#
We use third-party AI services to analyze your conversations. When you submit a conversation or upload a chat screenshot for review, we send that content to a third-party AI provider so it can generate the analysis (what was really being said, how you responded, and what to say next). These providers act as our data processors and process your content only on our documented instructions to fulfill your request. They are bound by data-processing agreements and are not permitted to use your content for their own purposes.
4. How We Use Your Information#
We use your information to: provide and operate the Service (including authentication and AI analysis); save your review history to your account; understand and improve the Service; communicate with you about your account; and comply with legal obligations.
5. Legal Bases for Processing (EEA/UK)#
Where the GDPR or UK GDPR applies, we process your personal data on the following legal bases: (a) your consent, where you have provided it; (b) the performance of our contract with you to provide the Service; (c) our legitimate interests in operating, securing, and improving the Service, provided those interests are not overridden by your rights; and (d) compliance with legal obligations. Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
6. Third-Party Service Providers#
We rely on third-party providers to operate the Service, including a cloud infrastructure provider for authentication and storage, and third-party AI services for conversation analysis. These providers are processors or sub-processors. We share information with them only as necessary to provide the Service, under written agreements that impose data-protection obligations consistent with this Policy and, where applicable, Article 28 of the GDPR.
7. International Data Transfers#
Some of our service providers may be located outside your country, including in the United States. Where we transfer personal data out of the EEA or UK, we rely on appropriate safeguards such as the EU Standard Contractual Clauses or an adequacy decision, as required by applicable law.
8. Data Storage and Retention#
Your data is stored on secure servers operated by our service providers. We retain your account information and saved reviews for as long as your account is active, or as needed to provide the Service and satisfy legal requirements. You may request deletion of your account and associated data by contacting us.
9. How We Share Your Information#
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only with the service providers described above, or when required by law, or to protect the rights and safety of our users and the public.
10. Your Rights and Choices#
Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal data; object to or restrict certain processing; receive a portable copy of your data; and, where we rely on consent, withdraw that consent. Under the GDPR these rights include access, rectification, erasure, restriction, data portability, and objection. California residents have additional rights described in Section 11. To exercise any of these rights, contact us at support@unpackchat.com.
11. California Residents (CCPA/CPRA)#
If you are a California resident, the California Consumer Privacy Act and California Privacy Rights Act give you the right to: know the categories and specific pieces of personal information we collect, use, and disclose; request deletion of your personal information; opt out of the sale or sharing of personal information (we do not sell or share your personal information as defined by these laws); and be free from discrimination for exercising these rights. To exercise your California rights, contact us at support@unpackchat.com.
12. Security#
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Children’s Privacy#
The Service is not directed to children, and we do not knowingly collect personal information from children under 16 (or under 13 where applicable law permits a lower age). If you believe a child has provided us personal information, please contact us and we will delete it.
14. Changes to This Policy#
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other means. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Policy.
15. Contact Us#
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@unpackchat.com.